Refund policy

 

Return Policy

Returns

We do not accept returns or provide refunds for any perishable products (For Example: WackyJacs, Jacs, or Sour Twists) sold on this website.

Exchanges

We are not able to process exchanges. Please follow the return procedure above and place a new order for the item you wish to receive.

Damaged Goods

If a product is delivered damaged or defective, please do the following:

  • Send an email titled "Damaged" (link the word email and open email and populate the subject line with the subject WackyJacs Damaged Return Request)
  • Attach a photo of the damaged goods and a photo of the box/envelope it arrived in.
  • State where the product is damaged.
  • Please include your name, order number and phone number.
  • Once you email us, you can expect a reply within 48 to 72 hours with further instructions.

SHIPPING/DELIVERY

Purchased items will be shipped from our warehouse location within 3-5 business after you place your order, although most will be shipped within 2-3 business days.

EXPEDITED SHIPPING METHOD TIME ESTIMATES DO NOT INCLUDE PROCESSING TIME. 

Questions?

If you have questions about your return, please email us at info@wackyjacs.com. Be sure to include your name, email address, phone number and the information in your packing slip in your correspondence (order number, order date and items ordered).